HSBC reviews

3.8

72% would recommend to a friend

(28,237 total reviews)
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Georges Elhedery

69% approve of CEO

66% positive business outlook

HSBC has an employee rating of 3.8 out of 5 stars, based on 28,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HSBC employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

28K reviews
1.0
Jun 29, 2010

Slow, inefficient, political.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can work from home. There is a generous bonus, when we are in a recession. Salaried people just don't get fired. You have the freedom to make what you want out of your position.

Cons

Promoting from within based on relationships has put unqualitied people at the helm of many groups. This leads to slow, inefficient pockets of non-professionals. The resulting chaos and flailing about towards goals is inevitable. There is a cover-your-vulnerability culture, where the biggest concern is to avoid blame. This mind-set is so entrenched that managers are reluctant to hold other groups accountable when their processes or products are faulty. When you combine everyone's desire to avoid being blamed and their consequential aversion to blaming anyone, you end up with no accountability. Systems crash, processes fail and pesonnel exhibit incompatence without resulting in any communication, awareness of the event or change. Both System deficiencies and network issues that cause burdens to end users are simply endured. It seems like any improvements or added functionality is at the whim of the departent supporting it. There is another cultural anomaly that was particulrly difficult to becoem accustomed to, and which is more difficult to accept. You will hear the words, "I'm sorry, I was multitasking. What did you need?", at least once in every conference call. It is culturally acceptible to just listen for your name and tune out the rest. There is a deplorable lack of interest in efficient and effective communicaion. Senior managers have good intentions and an earnest desire to meet their goals and objectives, but without a framework for cross-departmental accountability, without the leadership of policy makers, with a tendency to call for consensus rather than lead a group, they are left flailing toward their objectives, waiting for someone on the team to step up and make it happen, practically on their own. It seems like there are key individuals at al levels within the organization who have a reputation for dependability and professionaism, and these people are called upon in every project because they are responsive and dependable and competent. But there is burn out, and their personalities show it. Over-all, this is a good place for someone who just wants to get along, unnoticed by most, and collect a pensionfrom a reliable banking business. This is also a god place for the politically minded, who enjoy developing relationships within management without producint anything or being productive within the business itself. However, if you are motivated, if you pursue excellence, if you value professionalism and have high expectations from yourself as well as others, this place will drive you crazy and turn your demeanor into a pessemistic, grumpy critic of all those around you and the company itself. After one to two years, you will be looking for a way out.

1.0
Feb 17, 2025
Recommend
CEO approval
Business Outlook

Pros

- Everyone was young and just trying to get through the day together. - Everyone on the team mutually hates their manager so you feel like you are all in it together.

Cons

- Micro management to the point they watch your screens to see if you message your friends on the messaging app. - My nan passed away so I took some time off. I came back to work to be asked "How are you?" in a way in which clearly the manager didn't care. I was replied to with "aw, okay, anway.." then was given a written warning for my absent straight away. - Managers can be really patronising. If they are not patronising your manager (in my case a manager called Amy), only talks about themselves in your 1-1 meeting. - Unfair chances. Watched people progress simply because they brown nosed management, rather than them actually being good at their job. - They are heavy on promoting mental health care, but when it really comes down to it, they couldn't care less about your mental health. - You are treated like a robot. - You really are not praised for your hard work, so honestly, give what you are paid for (baring in mind this contact centre offers wages lower than average) Literally everyone in the contact centre hates it and were looking for new jobs weeks after they started. They are always hiring because people are constantly leaving. This place really effects your mental health and I can say this is the worst work environment I have ever been in.

2.0
Jan 15, 2023
Recommend
CEO approval
Business Outlook

Pros

-A big global brand, looks good on your CV -Relative international exposure in some work streams (depend on your projects) -Humane company culture, you won't hear alot about direct negative stories from people working here -benefits are quite decent with generous medical coverage and alot of annual leave -Most people are decent and nice including management on a personal and surface working level

Cons

-Although it's a big brand in the finance industry, vs competitors it's still very backward and weak in terms of tech, proposition and product offerings -This largely depends on your team and direct management, but my experience is that it's a very complex and silo working environment (you'll find lot's of undercurrents and poor mentality of many workers with passive aggressive behaviour which is cultivated by poor inactive management) -Quite a few management are poor in terms of leadership ability and do nothing about it -The ranking and pay banding has poor consistency, if you're lucky, you go in with lesser experience but a high banding

Viewing 88 - 90 of 28,237 Reviews

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