What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"over great pay was Great!!!" ((in 15 reviews)); "The benefits are great." ((in 15 reviews)); "Nice building and fun co" ((in 4 reviews)); "The Work/Life Balance is good, that's about it." ((in 3 reviews)); "Generous PTO, benefits, nice hybrid flexibility before corporate change" ((in 3 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "no room for growth, poor leadership." ((in 4 reviews)); "They start you off with a salary and wean you off to full commission in about 3 months." ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical reviews

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(81 total reviews)

Ramona Hood

Not enough data to show CEO approval

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81 reviews

5.0

Nov 2, 2017

Air Expedite Agent

Air expedite agebnt

Recommend

CEO approval

Business Outlook

Pros

The benefits are great. You have vacation days as soon as you start. 17-20 days the first year.

Cons

The shifts are difficult when you first start out.

5.0

Oct 5, 2017

This is a review from a former Driver, in a D unit truck, working as an independent contractor.

Otr straight truck driver

Recommend

CEO approval

Business Outlook

Pros

Amazing service from dispatch and FedEx support. White glove, high value, high security loads that are treated as such and not pushed to be faster or cheaper. Custom Critical is an amazing division of FedEx, far too often confused with other divisions.

Cons

Work can be sporadic; one week you may not be able to keep up with the workload, the week after you may have three days off.

4.0

Jul 21, 2017

Fleet Support

Fleet support

Recommend

CEO approval

Business Outlook

Pros

Great teamwork, friendly people and awesome building. PTO is good

Cons

24/7 365 day a week- expect to work some holidays and weekends. Management communicates, but a lot seem to not talk among each other and lots of gray area

Viewing 49 - 51 of 81 Reviews

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Air Expedite Agent

This is a review from a former Driver, in a D unit truck, working as an independent contractor.

Fleet Support

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