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Enterprise Mobility

Engaged Employer

Enterprise Mobility reviews

3.1

49% would recommend to a friend

(19,371 total reviews)
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Chrissy Taylor

62% approve of CEO

58% positive business outlook

Enterprise Mobility has an employee rating of 3.1 out of 5 stars, based on 19,371 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Enterprise Mobility employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

19K reviews
2.0
Mar 25, 2016
Recommend
CEO approval
Business Outlook

Pros

- Good Training - Gives you the platform to network - Thorough recruitment process -Good support team I.e head office, logistics etc however the rental from area manager down let them down

Cons

- Long hours (once worked 7 weeks straight including weekends, not one day off due to my manager being sacked) - Massive churn of staff - it is not a meritocratic place to work, the deserving get forgotten about where the popular gets promoted - Some locations are disgusting (working in cabins with no toilets or sinks) - Area Management have no clue what goes on within daily rental - Customers happiness literally are chosen above Staff happiness - Commission structure for Assistant Managers is pathetic - They have immature young people in Management positions which has a knock on effect lower down - They sack members of staff that have given years of service down to thinks like customer service scores which is ridiculous as the company sets a platform where customers can complain and get a full refund how will you ever get completely satisfied customers - my branch always had service, fleet growth, profits etc however they will always find an issue not to promote you

2.0
Mar 16, 2016

Former six year employee

Recommend
CEO approval
Business Outlook

Pros

Training for the next job. Don't let the "six figures in six years" motto fool you. If you can stick with company for 2-3 years it will prove you have the work ethic to make it in other sales jobs. If you are willing to work your butt off for the little Enterprise will pay you, you will work even harder for the 30%- 60% commission you will make in your next sales job!

Cons

The "six figures" jobs have long since been filled. Ever since the recession of 2009 they have eliminated most of their "Level 3" (Area Manager's) and "Level 4" (Regional Rental Manager) roles. What this means for you (as the person who comes in at the same position everyone else in this company entered in at), there is a traffic jam of people in "Level 2" (Branch Manager). I started working with the company in 2007, when the recession hit, everyone took pay cuts, but very few were laid off, even the CEO (Andy Taylor, the son of the founder) didn't even pay himself. This gave me such a drive that my job security was sound. What I didn't understand is that this company thrives on recessions. The company realized (which I'm sure they've learned from previous recessions) that they will treat this as another cycle in economy. The more experienced "Level 2" employees will be moved to smaller branches (smaller branches means less commissions since there is less inevntory so your large commission percentage isn't multiplied by much), and the will put brand new "Level 2" employees at their biggest and busiest branches with small commission percentages with large ineventory (multiplier factor). The new employees will burn themselves out within a year (lookup the average time an employee stays with this company) and the more experienced employees will stick around till they are fully vested and leave. You literally have a better chance starting your own business and becoming successful than you do becoming a "Level 3" or higher employee at at Enterprise, National, or Alamo Rental Car.

4.0
Mar 16, 2016
Recommend
CEO approval
Business Outlook

Pros

There are great benefits, there's paid holidays, decent bonus program, management is pretty good as well. Employee discounts are be far the best

Cons

Customer service industry really, hours are flexible but not so great when you start, everything else is just dealing with monotony of dealing with some rude, mostly okay, strangers on a regular basis.

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Enterprise Mobility Response
10y
This is great information, thanks for taking the time to leave your review! We appreciate all that you do to provide support day in and day out to our customers. Keep up the great work, and if you have any information you think would be beneficial to upper management, feel free to pass it up the chain! Our culture rewards honesty and openness. In fact, we wouldn't have customer pickups if one of our Florida employees hadn't suggested it forty years ago.
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