Enterprise Mobility reviews

Here is my journey with the company Start after uni really excited about my first job. You will join the company as MT which stands for management assistant. In you role you will be asked to sell EP / RAP excess protection, road side proaction. You will handle a lot of phone calls customer calling asking about when will I get my car delivered, Why is no car available and why was I charged £35 ( most of the time traffic violation). At a busy period you will notice a lot of stress. You will be asked to clean cars, deliver them and collect. Here is an actual break down of how the day goes as MA: 1- Login in and check the reservation list ( most of the time it's the day runner who looks after the day). 2- Get's sent out to the road to collect car and deliver them. 3- Now it's 12 o'clock you will get your 15m break and it will be added 30m to your time sheet. 4- Rush to collect cars from other branches. 5- Day finish's at 18:00 ? no you will be asked to do more clean and do last delivery as " we have yes mentally" which is toxic. This is just as MT, You not convinced enough with what I wrote so far. No problem. You carried on with the job and got to AM ( assistant manger ): Here is how your day goes: 1- Come at 7:30 to make sure you have all the cars ready until 10:00 o'clock. 2- Your Brnach manager attending a pointless online meeting while you are drowning and short so many cars. 3- struggling to find cars. Here is why you shouldn't join: The Hidden Reality: Toxicity, Unethical Practices, Stress, and Unfairness 1. Toxic Work Environment The company's culture is a breeding ground for stress and dissatisfaction. Here's why: "Yes Mentality": Employees are expected to accommodate every customer request, regardless of how unreasonable or inconvenient it may be. This often results in overwork and burnout. Blame Culture: Mistakes are rarely treated as opportunities for improvement. Instead, employees are frequently blamed and shamed for issues beyond their control, like car shortages or policy misunderstandings. Minimal Support: While you're running on fumes, senior management remains out of touch. They attend endless meetings or focus on targets, leaving the frontline staff to handle the chaos alone. 2. Unethical Practices Some of the business practices could raise ethical concerns: Pressure to Upsell: Employees are pushed to sell additional services like excess protection and roadside assistance, often to customers who don’t fully understand the terms or don’t need the product. Misleading Promises: Employees are assured of growth opportunities and a supportive environment, but the reality is a repetitive grind with little reward or recognition. Cutting Corners: To meet daily targets, you might find yourself rushing through safety or cleanliness checks for vehicles, potentially compromising service quality. 3. Stress Beyond Measure The stress in this role is relentless, driven by factors such as: Unrealistic Expectations: You’re expected to handle multiple responsibilities simultaneously—customer calls, car cleaning, deliveries, and sales—without adequate staffing or resources. Inadequate Breaks: Although breaks are logged on the system, in reality, they’re either shortened or skipped entirely due to the workload. Constant Crisis Mode: There’s rarely a day without urgent issues—be it missing cars, late deliveries, or upset customers. You’re always in "firefighting" mode, leaving little time to breathe or plan. 4. Unfair Treatment The disparity in workload and recognition is glaring: Unequal Distribution of Tasks: While some employees are inundated with back-to-back deliveries, others spend their time in meetings or on less demanding tasks. Lack of Recognition: Hard work often goes unnoticed, and feedback—if given—is more critical than constructive. Promotions are rare and don’t necessarily reflect an employee's effort or contribution. Pay vs. Workload: The compensation does not match the intensity of the work. For the long hours, stress, and multi-tasking required, the pay feels unjust. A Glimpse into the Day-to-Day Misery Imagine being asked to: Clean a car at the last minute after a long shift. Deliver a vehicle to a customer across town only to find that they cancel the reservation upon arrival. Handle a heated argument with a customer who was incorrectly charged, even though it was a system error outside your control. You’re expected to do all this with a smile while knowing that any mistake will likely result in a reprimand, not support. The Psychological Toll The constant stress, lack of appreciation, and unfair treatment can take a serious toll on mental health: Burnout: Many employees leave after a few months because the environment becomes unbearable. Low Morale: There’s a pervasive sense of defeat among staff, as efforts rarely lead to meaningful outcomes. Isolation: The culture discourages speaking up about issues, leaving employees to feel alone in their struggles. Final Thoughts This job may look good on paper, but the reality is far from ideal. The toxic culture, unethical practices, overwhelming stress, and unfair treatment make it a workplace to avoid if you value your well-being and career growth. If you're considering a position here, ask yourself: Is this worth sacrificing your mental health and integrity for?

I don't know how to list them all, so I will keep them brief: 1. For a management trainee program, it was crazy how bad this company is managed 2. Long hours. They will tell you it is 8am - 5pm with weekends off. What they don't tell you is that you will be showing up at 7am and leaving around 5:30-6pm most days. And, if your branch is open on weekends, you'll rotate working the weekend. 3. Pay is $50,000 or so BASED ON the overtime you will work. If you were to work a normal 40 hours a week, the pay is only something like $42,000 pre tax which is garbage. 4. They do not care how you sell, ethically or unethically, as long as your making the company money. You'll have trainings where they say they'll fire you and they do not tolerate it, but when it happens, they just give the person a slap on the wrist. 5. A lot of managers care, but at the end of the day, the retention rate is something like 5%, so if you have a problem with the company, they know they can just replace you. 6. Work-life balance is very tough. When your working basically 7-6 and every other weekend, its hard to fit everything in. 7. No matter how much the upper level management (area managers and above) act like they care about you, they only care about the revenue your bringing in. 8. The first 8 months, your fighting to sell and to be one of the best to get noticed by management and to promote, but the managers are the ones that make a profit off your sales. You get no commission on the money your bring to the table. I notified my manager about a dream job opportunity. I told him that I had accepted and would be giving a two weeks notice. It was an insane offer, being that I would almost quadruple my pay, and work 9-5 with weekends off from home. They ended up getting mad, and told me that I was basically fired as of that day, and did not let me work my two weeks. If you plan on putting in a two weeks, you might as well just quit.