What you expect - First Line Agent H&M Employee Review

3.0
Jan 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Staff discount is 25% off H&M and their other brands, even on sale items. Nice offices in a central location.

Cons

Short lunches and breaks. Not the best organised and not much planning. I think this is the same in all call centre but others said this was better.

Explore other reviews about H&M

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice team members, fast paced enviroment

Cons

Entry level with low pay

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Job had potential growth when company was in a healthy state, ability to move into different career paths internally, pay is competitive, discounts on clothes a plus

Cons

Company lacks ability to adapt and evolve with market which has resulted in poor sales, mass layoffs, constant restructuring of positions, putting people in positions with limitedexperience and setting them up for failure consistently, poor leadership, lack of accountability and ownership, bonus structure poor, work life balance non existent if you are in an operations role.

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