Good benefits, but weak management - Customer Service Representative Booking.com Employee Review

2.0
Jan 31, 2016
Recommend
CEO approval
Business Outlook

Pros

The company gives great discounts on hotels and good insurance.If you have a good Team Leader you are lucky, but if no...I am sorry

Cons

Weak management.In our office in Bellevue promotions seemed to be approved by one amorous Team Leader who did not like serious, educated, not flirty women.This situation gave power to a lot of mediocres and people who do not improve quality in the company, but just never argue and do not have their own opinion.Quality control in the company is quite unfriendly to employes and only busy with being nice to those who promoted them. Very low emotional intelligence is a mark of the company that I have noticed in 2015.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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