Not a bad place to start - Customer Service Booking.com Employee Review

3.0
Feb 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Compensation for the layoff's was deasent

Cons

During covid times and rapid change to working from home systems didn't always deliver

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Booking.com Response
1y
Thank you for sharing this with us, we appreciate your honest feedback. While we are glad that you found it a good place to start, it is unfortunate to hear that things did not go as smoothly as hoped during the transition to working from home. In a period of rapid change, we are doing our best to provide our management team with the right tools for continuous improvement. The positive experience of our customers, partners and employees is at the center of our focus, therefore your feedback is important to us. Wishing you all the best in your future career undertakings. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
3d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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