One of those companies that say "we are a big family". You can decide if that's good or bad - Anonymous employee Booking.com Employee Review

Notice how the majority of negative reviews are about the customer service office and not the account management one? Something to keep in mind when skimming through reviews, because if you're applying for a job in customer service your life will be much tougher and less remunerated. Being promoted doesn't mean you'll get a salary increase. If you have been working there a long time and have had your salary increase over the years, you'll still be ineligible for more money if the position you're promoted to has a lower predetermined salary, which is devastating on the morale of the most loyal employees and rewards new employees who might have just arrived at the right time. This also seems to sometimes vary based on departments, which is clearly frustrating for everyone else. The corporate culture is quite corny. Lots of cringey videos produced by staff to motivate employees, cheap plastic gadgets to boost morale, lots of corporate values that are repeated over and over and that everyone is supposed to follow, but management clearly doesn't. It's one of those places where "you're family" but it's more like, they're your parents and you're their child. You have to constantly change your status and follow a predetermined schedule (which might change during the day and if you don't notice you'll mess up your KPI, and your bonus as a consequence). Targets are often set high, and your bonus is based on an evaluation that your manager makes of you, which often means that if your manager likes you you'll get more money, and vice versa. Also there is no real alignment among managers, and it's well known that if you're lucky to go to a certain team you'll just get more money. The change of CEO a couple of years ago also started a decline in perks, and every update has turned into "you can work harder". Lots of workload disparity between languages without any consequence on the remuneration, so you might be getting as much as someone who's working much less than you. The site manager is deaf to anybody's complaints, and there are a few managers who have been there since the beginning of the office and do not seem to have improved their abilities since. New hire churn in the first 6 months is abysmal, and the recruitment process is a disaster (1 person who needs to rely on several team leaders around, who are often not very good recruiters). There are so many things that I could still mention, like the fact that you cannot ask for holidays any time you want during the year, and that for some languages it's almost impossible to get long summer holidays, also having both Christmas and NYE off is forbidden. But the reality is this: if you just arrived in Barcelona and need a job to pay bills this is a good option, if you can get promoted as soon as possible (you still need to be there at least 6 months, often even 12, to be considered for a promotion), spend some time there until you can move to a better company that will treat you more like a human being than a robot and might give you less fruit and mottos but more compensation and support.