Booking.com

Part of Booking Holdings

Booking.com reviews

Nice place to work - Customer Service Specialist Booking.com Employee Review

5.0

Feb 3, 2026

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Good structure. Nice work environment. Good perks. Promoted a mindset that rewards achievement rather than penalizing underperformance. Growth opportunity within the company. Big emphasis on training.

Cons

Within time, the perks and benefits became less, at least for basic roles. Very competitive environment for higher positions. High rotation of managers. Business needs over values.

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5.0

May 30, 2026

Booker

Recommend

CEO approval

Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

Booking.com Response

Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team

3.0

Jun 4, 2026

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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Booking.com reviews Booking.com Customer Service Specialist reviews Booking.com review

Booking.com

Nice place to work - Customer Service Specialist Booking.com Employee Review

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