3.0
Aug 1, 2017
Exceptional Content with Poor Leadership
Anonymous employee
Former employee, more than 10 years
Washington, DC
Recommend
CEO approval
Business Outlook
Pros
Excellent content, trusted brand, and experienced editorial staff.
Cons
Much of Upper Management is out of touch with their employees, and customer markets. They want to apply business rules from their MBAs, without deep knowledge of variances need: i.e. access models, pricing, and contracts, to all of the global customer markets. In final few years, I saw incompetence and underperformance, as well as disrespect, tolerated. Customer experience and satisfaction are no longer high priority.
