When I first joined Dynatrace, it was a fantastic place to work. The onboarding program was well-structured, and the culture emphasized collaboration, ownership, and learning. It genuinely felt like a team working together to solve meaningful customer problems.
Over time, however, that culture has shifted. The organization feels increasingly hierarchical, and there is no room for bottom-up feedback or innovation. Once you reach a certain level of product familiarity, the role can become quite repetitive, with limited opportunities to stretch beyond established workflows.
There are so many outdated processes that are not being streamlined. And the solution to streamlining always seems to be adding more clutter.
More importantly, there appears to be a growing disconnect between the product direction and real customer needs. Earlier, customers were highly engaged and saw clear value. Recently, there has been a trend toward introducing new features without fully considering the practical challenges customers face in adopting them—especially when it requires moving away from deeply embedded legacy workflows.
Customers are not obligated to adopt new capabilities simply because they exist, and successful product evolution requires meeting them where they are. That alignment seems to be weakening. The product team is inaccessible and is not open to any feedback- even from customer facing roles like mine was.
The pay is below par for where the company is aspiring to be. Career growth stagnates and the company has been bleeding talent lately.
There has been some sort of a leadership overhaul - which I felt was required- but the new leadership seems equally clueless. Communication had been at its worst lately. This has impacted the morale across the board.
The company used to pride itself in being extremely open to intra team transfers. But the process to do so is laborious. You cannot subject your existing employees to a 3 month interviewing ordeal just for an internal transfer.
AI adoption has been atrocious. You cannot be a serious software company without giving your technical employees access to at least a few AI tools. But the company has too much red tape at the moment for any meaningful adoption.
Some decisions from leadership seem to be so out of touch with reality and no effort is also made to make employees understand the rationale behind those decisions.
