Undervalued - in a team meeting, one of the leaders explained how Concentrix views its staff. You are either making the company money, by taking phone calls or completing tasks for Concentrix's clients, or you are an expense, someone who supports other staff members to complete the above duties. For example, support roles, staff that may provide support to colleagues but not actually complete work directly for the client.
Unreasonably low pay - the pay was very low and hovering above the award rate. The pay in no way reflected the requirements of the role, or the expectations that management were demanding. Management caught wind that I might be leaving to join another organisation and asked for a meeting. In the meeting I raised my concern about the low pay and outlined reasons of how I bring value, and why I should be paid a higher amount. I can't recall the exact wording, but in response one of the senior members of management said to me, "well, it's above minimum wage". I was disgusted and appalled. The pay may have been above minimum wage but only by a few cents.
Micromanagement - is at the core of the Concentrix culture. Staff would be discouraged from taking toilet breaks outside of scheduled tea and lunch breaks, and if too many toilet breaks were taken, or toilet break were too long, the team lead was expected to intervene. I was fortunate that I had a team lead that protected their team from as much of these unrealistic expectations as possible.
