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      Computacenter

      Engaged Employer

      Computacenter First Line Support Analyst reviews

      3.1

      39% would recommend to a friend

      (43 total reviews)
      avatar

      Mike Norris

      84% approve of CEO

      29% positive business outlook

      Ratings by category

      3.4

      Culture & values

      3.4

      Diversity & inclusion

      2.9

      Work/Life balance

      2.8

      Senior management

      2.3

      Career opportunities

      2.2

      Compensation and benefits

      First Line Support Analyst employees have rated Computacenter with 3.1 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most First Line Support Analyst professionals have a good working experience there. Computacenter is rated in line with the average (within 1 standard deviation) by First Line Support Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      43 reviews
      2.0
      Oct 26, 2015

      Amateur Management killed Computacenter...

      First line analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very Large Company with many Specialists, Large Client Base. It used to have a good team vibe among the teams, with many events organised by the team. There used to be lots of skilled people there and it wasn't long before you were dealing with many complex issues.

      Cons

      This changed when Management starting "cutting down" to make the desks more efficient because they calculated everyone lateness for the year and decided they wanted this time back. 1second after the 60minutes of lunch would be "late". It killed the morale pretty quickly. all the good people started moving away from the company and a vacuum was formed sucking in anyone who could speak on the phone. suddenly the 'GSD' became a non-technical IT Desk further ruining the customer support. that took so long to build focusing on SLA'S and not on it's staff. The company is run by middle managers with a Who-You-Know sort of job promotion... If you want to escalate in this company you need to friends with management and expect to be fired or overworked if you don't get on with your manager

      1.0
      May 10, 2015

      Completely unprofessional

      First line analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      M&S van, the sandwich lady and the secretary. I'm trying to think of pros but it was one of the worst places of work I have ever worked for before

      Cons

      Negative employees, Unprofessional managers, Hostile working atmosphere, the job itself was quite dull.

      3.0
      Aug 23, 2014

      Not the worst, not the best

      First line analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Large company movement and growth possible if desired, and prepared to do tedious tiering assessments.

      Cons

      Salary leaves a lot to be desired, and is the reason for such a high turnover, even though I assume service to the customer is for the most part satisfactory, if the salaries were higher a lot more people would be able to afford to stay and that knowledge and experience would provide a better service to customers i.e. better "SLA's", which would in turn boost reputation and the amount the company could charge for its services. As regards people complaining about the C.E.O's "this week" if it annoys you don't read it, its a corporation, the C.E.O is expected to do some of this guff, and probably doesn't want to write it as much as you couldn't be arsed reading it

      Viewing 40 - 42 of 43 Reviews
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      Glassdoor has 2,272 Computacenter reviews submitted anonymously by Computacenter employees. Read employee reviews and ratings on Glassdoor to decide if Computacenter is right for you.