Bullying atmosphere
Threatens staff rather than gives rewards
No employee engagement
No concern or focus on high staff turnaround
I was permanent but saw many agency and contracted staff being treated poorly and unfairly
Low pay
Antisocial hours
Racism from Team Leader
"Face fits" environment
"Us and them" attitude between teams in office and field
Some call centre staff do no work other than keep team amused. Manager is happy with this
Managers take credit for their teams successes
Managers clearly don't get on and use staff in arguments
Too many confidential subjects discussed by managers in smoking shelter or canteen
Poor customer service given to equipment customers
Senior Managers sleeping around
No collaboration
Team Leaders have regular meetings but never update teams
Figures altered to look better than they are
Poor communication
Very low staff morale
Support appeared to be given but any progression always stopped with whispered conversations between management