Coach reviews

3.8

77% would recommend to a friend

(3,409 total reviews)
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Todd Kahn

89% approve of CEO

67% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,409 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Mar 3, 2013
Recommend
CEO approval
Business Outlook

Pros

- 50-65% employee discount - guaranteed 10-15% bonus structure at year end - employee enrichment through development courses

Cons

- poor management structure (too many executives dictating initiatives, not enough employees to implement them) - lack of recognition and growth opportunities - deadlines and process often disregarded

1.0
Jan 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Good pay, small circles of good people, have 4B in the nest egg

Cons

-IT is simply deplorable -IT Mgmt afraid to make decision allows Marketing to control everything -IT loves contractors so, be mindful if going in as a FT Employee -IT far behind most retail organizations -Stop with the this is the COACH way garbage. Its a job not a religion.

4.0
Nov 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Managers and assistant managers are very friendly and fun. They encourage sales but in a positive yet persuasive way. The 50% off discount is a bonus. Store team receives monthly bonus if the store (not individual) reaches their sales goal (however, I think it is like an equivalent of an extra $1/hr). Easy sales to husbands without a clue and need a gift for the wife or on the side girlfriend.

Cons

Major con-they make you spend about $200-$250 on the "uniform/dress code" before you even start. You have to wear specific brands (I believe that Coach is an owner in the brands) and colors. I especially like an update from corporate that indicated that associates now had to wear the new Coach footwear but at a 50% discount. The boots/shoes are majorly expensive and required. Do not get a job here if you need extra money because 1) you have to buy new clothes before you start, and 2) the management repeatedly "suggests" that you buy a new purse/item every week with your paycheck. It is really hard to keep the money you earn and not spend it on the items. Not so much a con but a "you should know"...they pat you down and check your coat/purse after every shift. I don't steal, but it is pretty demeaning to have someone pat you down before you can leave. Also, the store makes you keep tabs on your customer spending trends and call them often to return and buy more product. On slow days the manager will hand you a list of customers phone numbers to call and remind them to come back in a spend their money. Some customers are snobby, but that is what comes with the product. Every day you will constantly hear what your personal sales goal is, where you are at...Managers will repeat it every breathe and encourage you to upsell. If you meet your goal, they create a new goal and push.

Viewing 94 - 96 of 3,409 Reviews

Glassdoor has 3,750 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.