I worked in Ops/IT for a large part of that time and there was so much change in leadership and from what I can tell still is. The company doesn't make the right investments in technology, is only interested in technology that supports external customers, no investment in internal process improvement and operational excellence. They talk about DEI and sponsor resource groups and yet, every C level promotion is a middle age white male, even in APAC regions! I'm currently managed by said middle age white male and he can barely share a document in One Drive using the link feature and yet part of his responsibilities includes technology oversight for our department. The bar for white male leaders is low and its tiring. The rest of us have to be excellent in order to keep the wheels from falling off.