Capita reviews

3.0

41% would recommend to a friend

(8,153 total reviews)
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Adolfo Hernandez

44% approve of CEO

32% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Mar 13, 2017

this business is broken

Recommend
CEO approval
Business Outlook

Pros

there are great opportunities for the business if it didn't focus on increasing profit year on year without understanding the consequences.....Co Op, Congestion Charge, BBC Licence collection, Brexit, squeezing their clients.

Cons

cut costs to increase bonus for the "fat cats" obscene bonuses for those at the top don't care about the people who make the profit for the "fat cats"

1.0
May 25, 2016
Recommend
CEO approval
Business Outlook

Pros

If you are a sneaky, dishonest or unsure about yourself. This place is for you.

Cons

Recently Capita had received a number of 5 star reviews in the space of a week. Please don't be fooled by this. This was obviously a recruiting strategy done in by trying to influence the overall rating on Glassdoor and improve their already tarnished reputation. No company in the world gets those kind of ratings. This proves that the decision makers are either a, sneaky dishonest and greedy or b, completely stupid. I consider them to be both. If you have any pride in your career, or a passion for translation and interpreting, avoid. the place will stall you and make you question your life's purpose. Lionbridge, Moravia and a plethora of other localization companies are streets ahead. Aim to work for these companies. This place is beyond anywhere near that level. But if you like being ignorant, then hey this is the place for you. :)

1.0
Sep 30, 2021

Exploiting Graduates

Recommend
CEO approval
Business Outlook

Pros

- Access to prestigious Companies i.e Bank of England - You are no longer tied into a contract where you have to repay any 'fees'. This would honestly be horrific considering their only expense would be giving you access to O'rielly as far as a i can tell and the salaries of the trainers. Who i suspect are ex estate agents given their propensity to up sell you some 'fantastic job roles' that 'you be lucky to get'.

Cons

You are more likely to be offered jobs at Rentokill, Perfume shop etc. You are pressured to apply to all job roles, at any location in the country. Hence you will not be fulfilling your obligations if you're not willing to relocate across the country to a less than stellar sounding job appointment. The training is inadequate, and more emphasis is placed on interview soft skills rather than project management or business analysis. This is to ensure you pass the interview with their clients so i assume they meet their quotas. You would be just as capable of completing the jobs advertised without the training provided whilst learning on the role, given how bad the training is. We were assessed on our progress by way of self assessed tests in the first fortnight of training. Half of this first fortnight was interview soft skills. You will not receive any qualifications until you have started a paid contract and generated Capita revenue for 6 months!! At which point you will receive a voucher to go and complete the exams in your own time. Its not that they wont tell you this explicitly if you ask, but they will avoid outright saying it unless asked. In short i think this is another graduate job opportunity that relies on the naivety of new graduates not appreciating their worth. You will not be 'lucky' to be on this course and should not be grateful, you do not need to 'bridge the gap between learning and employment' you already have these skills. Capita simply want to profit off of you.

Viewing 16 - 18 of 8,153 Reviews

Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.