Is CIBC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at CIBC have rated their employer with 3.6 out of 5 stars in 782 Glassdoor reviews. This is a lower than average score with the overall rating of CIBC employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at CIBC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at CIBC .

Does CIBC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at CIBC with 3.5 out of 5 stars based on 782 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at CIBC.

How happy are Customer Service (CSR) professionals working at CIBC?

64% of Customer Service (CSR) employees at CIBC would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated CIBC with a 3.4 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.4 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at CIBC?

Financial Services Representative (515) , Customer Service Representative (514) , Financial Advisor (274) , Financial Service Representative (FSR) (262) , Customer Service Representative (CSR) (252) , Analyst (206) , Business Analyst (188) , Senior Manager (187) , Director (172) , Consultant (169) , Financial Service Representative (129) , Senior Consultant (127) , Manager (107) , Financial Services Representative II (106) , Associate (97)

What are the pros of working at CIBC according to real employee reviews?

"They provide good benefits and so you will not have to worry about medical and dental" ((in 851 reviews)); "Culture is great and friendly" ((in 590 reviews)); "Good work life balance and certain teams are competent" ((in 554 reviews)); "The branch team is full of great people trying to do great things for clients." ((in 513 reviews)); "Digital team is great and nice to work with" ((in 305 reviews))

What are the cons of working at CIBC according to real employee reviews?

"Pay is low and you're expected to do way more than what your job description entails" ((in 559 reviews)); "salary is low and can't afford the live in vancouver" ((in 452 reviews)); "poor management and sometimes difficult to work" ((in 380 reviews)); "Long hours and they only pay for 10.5 hours of overtime and you will end up working for free." ((in 138 reviews)); "Compensation is low and bonuses are not attractive" ((in 86 reviews))

CIBC Customer Service (CSR) reviews

3.6

64% would recommend to a friend

(782 total reviews)

Harry Culham

75% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (782 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated CIBC with 3.6 out of 5 stars, based on 782 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. CIBC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Finanzas industry (3.7 stars).

Reviews by job title

782 reviews

4.0

May 15, 2026

Supportive team and management, but work can be draining

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Work life balance (remote or hybrid work) - Training and support - Team (at least the one I had) - Stability - Salary - Benefits - Management (from my personal experience)

Cons

- Soul-draining work - Difficult customers - Culture feels like a brainwash - Management (not my experience, but one of my colleagues was heavily targeted by management and almost literally pushed out of her role)

1.0

May 14, 2026

Limited benefits overshadowed by lack of training and support

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The only advantage is the group insurance

Cons

There was no proper training at the branch, constant long lineups with no support, and heavy responsibility over the cash box

3.0

Apr 21, 2026

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was mostly behavioural questions.

Cons

Need to accomodate to existing employees (inflexible sheduling).

Viewing 7 - 9 of 782 Reviews

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CIBC

CIBC Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Supportive team and management, but work can be draining

Limited benefits overshadowed by lack of training and support

CSR

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