Is CIBC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at CIBC have rated their employer with 3.6 out of 5 stars in 782 Glassdoor reviews. This is a lower than average score with the overall rating of CIBC employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at CIBC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at CIBC .

Does CIBC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at CIBC with 3.4 out of 5 stars based on 782 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at CIBC.

How happy are Customer Service (CSR) professionals working at CIBC?

61% of Customer Service (CSR) employees at CIBC would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated CIBC with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at CIBC?

Financial Services Representative (515) , Customer Service Representative (514) , Financial Advisor (274) , Financial Service Representative (FSR) (262) , Customer Service Representative (CSR) (252) , Analyst (206) , Business Analyst (188) , Senior Manager (187) , Director (172) , Consultant (169) , Financial Service Representative (129) , Senior Consultant (127) , Manager (107) , Financial Services Representative II (106) , Associate (97)

What are the pros of working at CIBC according to real employee reviews?

"They provide good benefits and so you will not have to worry about medical and dental" ((in 874 reviews)); "Culture is great and friendly" ((in 574 reviews)); "relaxed and good work life balance" ((in 548 reviews)); "The branch team is full of great people trying to do great things for clients." ((in 521 reviews)); "The team was great and welcoming" ((in 307 reviews))

What are the cons of working at CIBC according to real employee reviews?

"Pay is low and you're expected to do way more than what your job description entails" ((in 575 reviews)); "Low Salary and very bureaucratic in nature" ((in 448 reviews)); "poor management and sometimes difficult to work" ((in 386 reviews)); "Long hours and they only pay for 10.5 hours of overtime and you will end up working for free." ((in 137 reviews)); "Low compensation relative to other big 5 banks" ((in 86 reviews))

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CIBC

CIBC Customer Service (CSR) reviews

3.6

61% would recommend to a friend

(782 total reviews)

Harry Culham

64% approve of CEO

57% positive business outlook

Ratings by demographic groups

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Customer Service (CSR) employees have rated CIBC with 3.6 out of 5 stars, based on 782 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. CIBC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Finanzas industry (3.7 stars).

Reviews by job title

782 reviews

4.0

May 29, 2026

Work from home benefits overshadow toxic environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home is the only advantage

Cons

Absolute toxic workplace with toxic management, no work life balance, poor salary

3.0

May 25, 2026

Good work-life balance but challenging customer interactions

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work-life balance, career growth opportunity

Cons

Dealing with customers and their problems everyday

5.0

May 21, 2026

Great work-life balance, but limited growth opportunities

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great work life balance and environment

Cons

Not much room for growth in retail

Viewing 4 - 6 of 782 Reviews

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CIBC

CIBC Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Work from home benefits overshadow toxic environment

Good work-life balance but challenging customer interactions

Great work-life balance, but limited growth opportunities

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