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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,584 total reviews)
      avatar

      Glenn Fogel

      71% approve of CEO

      68% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.3

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Senior management

      3.5

      Career opportunities

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jul 9, 2014

      Nice environment and competitive salary, little bureaucracy but also difficult to grow within the company.

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The office has very comfortable working environment and offers free lunch. The salary and bonus are competitive and reasonable. The management team shows humane kindness towards employees and tries to motivate them by different kinds of incentives and activities.

      Cons

      It's very tiring to work during high season due to high volume of phone calls and emails. The working shift is not fixed and not very pleasant. The team leaders have very strict and high target requirement. It's also difficult to get promoted within the company.

      1.0
      Sep 8, 2019

      Worst place to work at

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing is good, the worst company in every aspect possible

      Cons

      This place has only cons, I work here for 5 months and am actively looking for Another place urgently

      avatar
      Booking.com Response
      6y
      Hi, I am really sorry that you feel the way you do, clearly that is not what we want to hear. You’ve not said much on here I can respond to. If you’d like to send me details please drop me an email or work chat. If you really are feeling that way, I hope you find a more suitable role soon. Thanks Ryan
      3.0
      Aug 24, 2018

      Nice but not for too long

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good benefits and salary - Free food and fruits - Party once a month - Good environment

      Cons

      Very stressful and after a long time you may get sick of it. Customers complaining all day long about a problem that it’s not yours. All types of rude people on the phone. Strong pressure to keep within the targets. No opportunity to grow, even being top performer. Most of the time you stay on “ready” which is phone (all day). Saw many people leaving and getting (really) sick because of the stress.

      Viewing 19 - 21 of 7,584 Reviews
      Related searches: Booking.com jobs | Booking.com salaries | Booking.com benefits | Booking.com interviews | Booking.com conversations
      ReviewsBooking.com reviews

      Glassdoor has 9,126 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.