Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Sep 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Atmosphere, benefits, culture, respectful and transparent

Cons

Repetitive work, limited time to stand from your desk and even go to the toilet (10 mins per day)

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Booking.com Response
2y
Thank you for sharing your perspective. While we’re glad to see that, overall, your experience as a Customer Service Representative was positive, it’s unfortunate that the same does not apply to the internal work structure. We’re always looking into ways to improve the work lives of our employees further, and appreciate the feedback you’ve given us here. Thanks again, and we wish you all the best going forward. The Booking.com team
2.0
Aug 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Not the best experience overall

Cons

Company changed to the worse along the years

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Booking.com Response
2y
Thank you for sharing this with us. We’re sorry to hear that your experience has not been up to our standards. We encourage you to report your experience to our 24-hour Ethics & Compliance Helpline, so we can address the matter at hand, and investigate it thoroughly. You can do this even as a former employee, so don’t hesitate to reach out to the helpline. In any case, we wish you all the best in your career. The Booking.com team
4.0
Aug 23, 2023

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Good conditions, competitive salary and benefits

Cons

Lack of professional development and grow opportunities

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Booking.com Response
2y
Hi, thank you for sharing your perspective with us. We’re happy to hear that you appreciate our focus on the workplace environment and enjoy the perks that we offer. We are continuously working to improve our processes and policies to ensure better opportunities for our employees to develop their careers. In a period of growth and change, we’re doing our best to provide our management team with the right tools for continuous improvement. The positive experience of our customers, partners and employees is at the centre of our focus, therefore your feedback is important to us. The Booking.com team
Viewing 136 - 138 of 7,592 Reviews

Glassdoor has 9,135 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.