Pros
Potlucks and small onsite gym. They take you to Amsterdam at least once/ year, but you have to work. Great benefits.
Cons
They post your productivity, so if you're not the best, they make sure that everyone knows. Their call handling time is very unrealistic. This is a high stress job, a lot of people that call in are stupid and don't read the Policies BEFORE they make a reservation. Your breaks are very short and scheduled. The Team Leads do not want to help, they want you to de-escalate a call so that they don't have to take it. Everything is constantly changing and not all of management can agree upon the correct procedure. No cell phones are allowed, but you see management on them all of the time. Do NOT be 1 minute late, literally, they will give you points. They care about how many calls you take and not the quality of handling the call. This job is micro managed and definitely not worth the stress. Forget having a life, or trying to get time off. The morale is like being in a factory all day, except you are at a desk.