Booking.com reviews

The pay is lousy for the work, and not at all competitive. There are countless empty promises of career development, even if you are a top performer and exceed all metrics. People that have the worst work performance and terrible attitudes get promoted because management likes them. This is a highly political working environment, with the best talent quick to leave once they figure out that the poor attitude trickles down from poor top and middle management.

Pay much lower than other companies, no communication with regard to new policies coming out, rigid, numbers oriented. They say they care about the customer, but they really don't. Example: if you work in Customer Service, they send out surveys to the people who call in. The survey asks for the opinion of Booking.com, but if the customer responds negatively, it goes against the last person who worked on the reservation. Even if it had NOTHING to do with the agent. Even if they had a complaint about the hotel itself, it goes against the agent. No exceptions whatsoever. If you fall below a certain percentage 3 months in a row, your job is in jeopardy. For things that have nothing to do with you or how you perform your job. Horribly unethical.