Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 650 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 585 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 538 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 529 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 353 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 470 reviews)); "Bad managers are very bad" ((in 260 reviews)); "Bad leadership as far as I know." ((in 100 reviews)); "Bad management as their is favoritism in this company, and too many show offs." ((in 61 reviews)); "The communication and leadershift are poor." ((in 51 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Apr 16, 2021

Very toxic environment

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

None unfortunately. ''Benefits'' only provided as a distraction.

Cons

Team leaders and management are very disconnected. Adults are threated like children in a day care centre. Company fired employees illegally. Stressful environment with no breaks in between calls. No time to check updates. They overwork you. Can't even take a toilet break. Schedules do not make sense and often get to work 6 days in a row with 1 rest day. Management is not clear and not transparent. Micromanagement galore.

1.0

Mar 15, 2021

Bad experience

Cs - partner specialist

Recommend

CEO approval

Business Outlook

Pros

There are not much benefits to work at this company. Nice and tidy but inside it is just a rotten apple. The leadership is like in a typical American company, They sucking your blood and than leave you. Very high % of the employees are on long sick leave reason of burnt out, now during covid and home office probably this % has dropped. The professionalism of the leadership: team leaders, site leaders etc is very low. Possibility of the professional growth is ZERO. Now and than there are not many promotions. As an employee of Booking.com I feel like a trained monkey with reduced human rights.

Cons

There are not much benefits to work at this company. Nice and tidy but inside it is just a rotten apple. The leadership is like in a typical American company, They sucking your blood and than leave you. Very high % of the employees are on long sick leave reason of burnt out, now during covid and home office probably this % has dropped. The professionalism of the leadership: team leaders, site leaders etc is very low. Possibility of the professional growth is ZERO. Now and than there are not many promotions. Leadership is not transparent. As an employee of Booking.com I feel like a trained monkey with reduced human rights.

1.0

Jan 19, 2020

To avoid

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They are advertising false advantages as their making it impossible.

Cons

The management, the work, the schedule, 1 day off after 6 working days then 1 day off and 1 day to work and finally after 3 days you have 2 days off! You are working 2 or 3 weekend in a row Their virtual new training, the food, people trained are not ready to work and create a lot of errors and more complaint from Guest or Partner. Outsourcing, and much more. Lot of information out of the job itself. You are working only on complaint, They advertise a bonus that is never achievable because they are always try to find a reason. You have to fight and correct your manager and quality team to get your a bit of your bonus every 3 months. Need to run to go to the toilet or have some fresh water or coffee as they allow 10 min per day. Loads of people are depressed there. You have no future, you can’t grow professionally in this company. The people from the management are transparent. It turns to one of the worst work ever.

Viewing 43 - 45 of 7,584 Reviews

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Head of Tech Delivery and Assurance

Madrid

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