BT Group reviews

3.7

68% would recommend to a friend

(10,831 total reviews)
avatar

Allison Kirkby

73% approve of CEO

56% positive business outlook

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews
1.0
Apr 18, 2025

Downward spiral

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work flexibility and 401k options

Cons

Zero pay increase over the years, bonuses cut in half or to zero, preference to UK, Hungary or India employees, objectives that cannot be met or goalposts moved, wishful thinking growth (revenue) objectives/projections.

1.0
Feb 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Review of BT I’ve had the opportunity to work at BT for some time now, and while the company presents itself as a great place to work, I feel compelled to share my concerns about some underlying issues that ruin its reputation. On the surface, BT promotes a culture of inclusivity and diversity, boasting impressive employee benefits and a vibrant work environment. However, my experience has revealed a troubling reality beneath this glossy exterior. During my time here, I have witnessed instances of nepotism and a lack of transparency in hiring practices that are alarming. Senior management has repeatedly filled higher-level positions with existing white employees, often without ever advertising the vacancies. This practice not only undermines the morale of the team but also raises questions about the fairness of advancement opportunities within the company. As someone who has worked hard to build my professional credentials, qualifications, and experience, it is disheartening to see that these factors often go unnoticed in favor of personal connections and familiarity. Despite having the skills necessary for leadership roles, many employees from diverse backgrounds find themselves overlooked, creating an environment where talent is not the primary criterion for advancement. Moreover, there is a troubling culture of racism that seems to permeate various levels of the organization. Many colleagues have shared their experiences of feeling marginalised or discriminated against, and it’s become increasingly clear that this is an issue that needs urgent addressing. While I value my work and the relationships I’ve built, I believe it’s crucial for BT to confront these issues head-on. A commitment to genuine inclusivity and fair hiring practices is essential not only for the wellbeing of the employees but also for the company’s long-term success. In conclusion, if you’re considering joining BT, be aware that while it may seem like an appealing workplace, the underlying issues of racism and nepotism must be taken seriously. Change is necessary for this company to truly live up to its values and provide an equitable environment for all employees.

Cons

Poor management at this site.

2.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Work life balance, some colleagues are good to work with

Cons

Lower pay compared to the rest of the industry, shares scheme hasn't been available for 3 years now so the benefits are low. The only way to get a pay rise is to move around the business which means no one / no team gets any experts and the business suffers. Also, if you're not based in a "strategic" workplace, your hopes for moving around the business are limited so your options for a pay rise are limited as well. The area I work in is completely dysfunctional and and there are too many "old boys club" members who don't want to accept modern best practices or methodologies. There is also too much infighting between different BT divisions which is detrimental to the business and the customer.

Viewing 265 - 267 of 10,831 Reviews

Glassdoor has 11,813 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.