BT Group reviews

3.6

68% would recommend to a friend

(10,828 total reviews)
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Allison Kirkby

72% approve of CEO

55% positive business outlook

BT Group has an employee rating of 3.6 out of 5 stars, based on 10,828 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews
1.0
Apr 5, 2022
Recommend
CEO approval
Business Outlook

Pros

The training programme before you start is well done.

Cons

Literally everything, you are just a number, so management do not care about your wellbeing and the turn over was incredibly high. The call centre I worked in always had at least 20 people call in or not show up because it was such a toxic place. The pay was terrible and it was so hard to achieve the bonus targets. If you went to the bathroom or to the smoking area there was always at least one person crying. You weren't allowed to talk, read or anything between calls. Some of the customers were just so rude and entitled. The managers weren't any better as their bonus relied on their team achieving unrealistic targets. You would get put on a report if you didn't hit the targets and your job was always at risk. I wouldn't wish my time there on my worst enemy.

1.0
Dec 6, 2020

Going Backwards

Recommend
CEO approval
Business Outlook

Pros

It’s a job. You may be lucky that you get some courses

Cons

BT is going backwards! They want everyone back in the offices even though it’s been proven during the pandemic that the work was still consistent and no changes. They are always cutting jobs decreasing people’s salaries when moving them about no real ability to progress if you accept a team leaders role expect to be on the same salary but with more stress. Always giving training but pointless as only useful for BT

1.0
Nov 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Quite often you are left alone to your own devices. If you hate being micro-managed then you will be at home at BT. The managers are all really busy having managers meetings so leave you to get on with what you are there to do. Being such a large organisation, if your face fits then you have the ability to move around the business and can stay with the same employer for years. BT has a good benefits package so you can count on having a shares payout and a good pension.

Cons

BT doesn't know what it wants to do or be. So it lacks identity and focus. Whatever you want to do is unimportant so you will have no support and no backing to get anything done. Processes are so painfully difficult that you can waste most of your life trying to get even the most simple things accomplished. It is almost an entirely 'self-help' organisation because no one will assist you or try and make your life easier. And there will always be someone to block you because your request doesn't fit their idea of easy or logical. It is a massively frustrating place to work. If you need help then you have to search endlessly for it because your management will be too busy doing management calls between themselves to be involved in your day-to-day work. And the chances are that they will have transferred from another part of BT so they won't understand what you need to do anyway. The IT systems are legacy and incapable of supporting a modern environment. Legacy thinking brings everything grinding to a halt. Their propositions are years if not decades out of date. All in all it's a dinosaur that hasn't died yet.

Viewing 190 - 192 of 10,828 Reviews

Glassdoor has 11,810 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.