BT Group reviews

BT has taken on too many companies in the US in a short period of time, and has done a very poor job of integrating. They are very slow to normalize compensation, benefits, and organizational structure. The US management has no power to fix the issues because all decisions ultimately come from overseas. In some cases, people have waited 2 years to be integrated, without proper communication, nor support for career advancement. Additionally, contracting with clients is long and involved. As such clients have attrited due to procurement challenges.

Organization is not as flat as it could be, despite several attempts to flatten it. Technical expertise is in lower management, not upper. Senior management do not always communicate their strategic thinking very well. Detailed performance management planning, recording, monitoring, etc. You agree with your manager what you will do, then you need do it better than you agreed in order to stay still. Lots of mandatory testing at annual, biannual repetitions. Some for regulatory and legal reasons, but lots of repetitive internal testing - like annual virus awareness checks: "What is a virus? Is it [a]...[b]...[c]...?" Slow response to change. But it is a large company. Lots of middle managers who manage lots of other middle managers. Tricky to create change. Lots of management by email or Intranet. Quite a lot of remote management where you never meet your manager face-to-face.