BT Group reviews

3.6

68% would recommend to a friend

(10,845 total reviews)
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Allison Kirkby

72% approve of CEO

55% positive business outlook

BT Group has an employee rating of 3.6 out of 5 stars, based on 10,845 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews
1.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive and collaborative colleagues within my immediate team. Positive interactions and cooperation with other teams across the business. Certain projects and tasks can be interesting and engaging.

Cons

No formal training or onboarding support, which makes role development challenging. It is left to the current members of the team to train the new members rather than management doing their job. My direct manager does not consistently follow the company’s hybrid work policy, which creates a lack of accountability. As a team we get told off but it's one rule for them and another for us. Promotions appear to be based on favouritism rather than merit, with a large number of applicants competing for very limited opportunities. Managerial style is confrontational, often addressing issues via email or messages rather than through constructive in-person conversations. Concerns around transparency, as work responsibilities are sometimes misrepresented to senior leadership. Every individual in the team has been victim to these aggressions from our manager. Excessive micromanagement, with focus placed on Teams status rather than actual work output. No wellbeing support initiatives or allocated budget for team social activities, despite a stated “collaboration culture.” Flexible working arrangements are not genuinely supported; strict interpretation of the 3-day office average policy creates unnecessary pressure. High turnover — almost half of the original team has left in the past 2.5 years, largely since the change in management. Compensation is below market expectations. Management appears to discourage close working relationships among team members, potentially to prevent group cohesion against leadership decisions. It's got to the point where we are having to take a group approach to express the severity. Issues raised to senior management regarding team leadership are not addressed, leading to frustration and disengagement. A team member has left due to workplace bullying, which was not adequately handled. Internal mobility is extremely difficult; application processes are unnecessarily lengthy and restrictive, even for qualified candidates.

2.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

• Supportive Team Culture: The team environment is generally positive, though experiences can vary depending on team placement and location. • Strong Leave Policies: The organisation is supportive in providing and accommodating sick leave, maternity leave, and carers leave, which helps employees manage personal and family responsibilities.

Cons

• Limited Career Progression: The progression from “Work Order” to “Lead Work Order” does not represent a meaningful increase in responsibilities or career development opportunities. Advancement beyond this stage, such as into an E-grade Project Manager role, appears very limited, which can impact motivation and retention. • Lack of Onboarding and Training: There is no structured training provided at the start of the role. New team members are expected to learn independently without guidance, which can lead to inconsistent performance and unnecessary stress. • Micromanagement and Leadership Concerns: Daily work is subject to micromanagement, which can limit autonomy and trust. The 3/2 hybrid policy is inconsistently modeled by leadership, which creates frustration and a sense of inequity within the team. • Constantly Changing Processes: Processes and procedures change frequently, often without adequate communication or explanation. This lack of clarity can reduce efficiency and cause confusion. • Ineffective Collaboration Structure: The 3/2 office policy does not promote genuine collaboration, as team members often work on different projects and are not permitted to travel to work alongside their actual project teams. • Unaddressed Management Issues: Concerns raised about management behavior are not acted upon. Feedback mechanisms, such as the “YourSay” survey, are undermined by discouraging honest responses, which erodes trust and prevents meaningful improvement.

4.0
Aug 9, 2025
Recommend
CEO approval
Business Outlook

Pros

A little work life balance ( only if you stay in gurgaon near the office - DLF Cyberhub/ DLF1q140.

Cons

Travel to office (Gurugram) atleast 3-4 days a week is mandate. No clear visibility of roles and responsibilties , depending on the projects you get, Due to frequent org/ leadership changes, the teams and people remain unclear of their positions and where would they get aligned. As the leadership / portfolio leadership management changes frequently, the whole year efforts which an individual puts in the project becomes vague, which doesnt actually adds value when we go through yearly APRs and can value our hardwork/efforts put in the projects. NO clarity / transparency on how safe your job or position is.

Viewing 535 - 537 of 10,845 Reviews

Glassdoor has 11,827 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.