Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has been stable over the past 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (198) , Associate (165) , Customer Service Representative (156) , Account Manager (150) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1299 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 624 reviews)); "Benefits and leaves are good" ((in 415 reviews)); "Culture is good and friendly" ((in 326 reviews)); "Pay is good and hours are also flexible." ((in 310 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 408 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 211 reviews)); "Can be quite demanding and long hours" ((in 103 reviews)); "Lack of attention from senior management" ((in 99 reviews)); "Poor leadership and can feel at times that you're just a number." ((in 82 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

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BT Group

BT Group reviews

3.7

68% would recommend to a friend

(10,839 total reviews)

Allison Kirkby

73% approve of CEO

56% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.6

Culture & values

3.4

Compensation and benefits

3.3

Career opportunities

3.1

Senior management

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Sep 10, 2025

Too much pressure

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Culture is great Good incentives Chill team leaders and SME

Cons

Workloads Inflexible timings and mandatory night shift Very less pay and appraisals

2.0

Sep 10, 2025

None

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I don’t have an advice

Cons

The management needs improvement. No progression

3.0

Sep 10, 2025

Not very stable organization for long-term

Solution architect

Recommend

CEO approval

Business Outlook

Pros

Decent benefits - reimbursement of internet, phone bill every month. Annual gifts are given. Purchase of mobile every 3 years at 50% reimbursement. Car allowance is separate from CTC so good option for anyone looking to buy car and get tax benefits on fuel, maintenance. Work-life balance depends on the team you are part of.

Cons

No long-term employee strategy in place - some roles are insourced but still heavily reliant on vendors. Have never seen any organization where vendors have so much influence on senior leaders. Management changes and decisions are frequent, every few months leading to changes in teams and that directly impacts employees in those teams. Have seen many being terminated (with severance of course) or asked to look for other roles. Would not recommend anyone joining the organization if you are looking for stability; its okay to join in short term if the role is suitable.

Viewing 463 - 465 of 10,839 Reviews

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BT Group reviews

Ratings by category

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Too much pressure

None

Not very stable organization for long-term

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