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      BT Group

      Engaged Employer

      BT Group reviews

      3.7

      68% would recommend to a friend

      (10,839 total reviews)
      avatar

      Allison Kirkby

      73% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      BT Group has an employee rating of 3.7 out of 5 stars, based on 10,839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      11K reviews
      3.0
      Sep 11, 2025

      Not for me

      Customer connections advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team, regular breaks, choice of 3 shift patterns

      Cons

      Call after call after call after call, very micromanaged in terms of time spent not on the phone or typing notes. Made to listen back to your own calls multiple times a week while they’re scrutinised. This role is great if you can handle complaints for 10 hours a day, day in day out with minimal time off the phone

      Viewing 460 - 462 of 10,839 Reviews
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      ReviewsBT Group reviews

      Glassdoor has 11,821 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.