American Express reviews

4.1

82% would recommend to a friend

(18,652 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,652 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
May 31, 2011
Recommend
CEO approval
Business Outlook

Pros

Freedom to choose own schedule. Good amount of vacation days to start

Cons

Initial training program was horrible, yet performance expectations remained as if formal training provided. Salary and bonus low compared to competition Managers have no working knowledge of job they are charged with supervising Promotions based on politics not performance

5.0
May 29, 2011
Recommend
CEO approval
Business Outlook

Pros

American Express is a results driven company. You are rewarded well for performing well, both monetarily and in terms of career advancement. There is a big focus on work life balance because they want happy employees. Happy employees perform better. Everyone is super nice and it is fun to go to work.

Cons

The job itself can be stressfull, your expected to make an emotional connection, solve the cardmembers problem, give them a "benefit" on every call, and do it in under 300 sec. Plus your phone availability needs to be 90%. So it is work, work, work.

3.0
May 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Good experience builder and company is well structured to support your work. Virtual jobs are always nice

Cons

26 pay checks instead of 24 or 12 Lower salaries than top bank competitors. Very cheap with bonuses. Promotions from within have a salary increase cap of 15% External candidates come in with higher salaries than those promoted from within. Promotion from within is political, especially to B40 and up.

Viewing 18112 - 18114 of 18,652 Reviews

Glassdoor has 22,011 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.