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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,652 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,652 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      19K reviews
      4.0
      May 24, 2011

      Positive

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of opportunity to learn, strong marketing discipline, talented individuals

      Cons

      Salaries not always competitive with marketplace

      4.0
      May 23, 2011

      Not for me but others seem to love it there.

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      The salary was fair...the average ranges from 12.00-15.00 depending on your experience. Good cafeteria. vacation hours (about 280) are given to you almost immediately, which can be dangerous because if your department isn't busy you can pretty much schedule a vacation day within a half hour and leave. they have a sweet scheduling system that lets you schedule single or multiple vacation days and you can keep pretty close track of your time and sick time as well. Most managers and co-workers really do want to help you, managers want to help "develop" you and get you promoted because of course it looks good for them too.

      Cons

      For me it was the repetition of the same call all day that grinded me down. Also the constant surveillance, they have very advanced tracking systems for their calls, they have screen and audio capture so they can pull ANY call from ANY day and see exactly what you did and said. You are required to clock in and out on your phone from every break and when you come in and when you leave at the end of the day. most team leaders have to meet with the department heads weekly and some only monthly depending on their teams performance. I think for this reason all team leads have an excel worksheet for all of their teammembers outlining every "metric" you meet and don't meet.

      5.0
      May 22, 2011

      Enjoyed working for American Express.

      Capacity planning architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amex has good on boarding process. Managers believe in promoting employees to strive to better heights with the organization

      Cons

      some business units work in silos. The management team as a whole is not always on the same page. Company changes do not always flow down to support teams.

      Viewing 18115 - 18117 of 18,652 Reviews
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      Glassdoor has 22,011 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.