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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,653 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      19K reviews
      2.0
      Jun 8, 2011

      Very stressful and fast paced.

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express does pay better than most travel companies for a travel agent position.

      Cons

      Performance measurement is too stringent and is all about numbers instead of the whole person. It used to be a fun place to work, but has become very high stress, with very little job security. They terminate talented people, then hire inexperienced people that take too long to train and get up to par. It's become too much of a revolving door.

      3.0
      Jun 7, 2011

      Interesting

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Challenging yet fulfilling work within the Business Travel organization.

      Cons

      Culture disappointing, and challenges with proactively managing diversity.

      2.0
      Jun 3, 2011

      Micro-management Senior Executive, he acts more like a field general then a strategist.

      Director, business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues, The directors are collaborative on the west. All directors were new to the job in 2010 and they all embrace change and worked well together.

      Cons

      Commission plan is flawed. The quotas continue to change and the OTE for the field does not promote the correct habits. You are paid 6-8 weeks after the quarter ends. Resources are in short supply and the operations team are short handed so you have to wait 8 weeks before you get an implementation team. The sales ops and Sales teams are paid on two plans

      Viewing 18109 - 18111 of 18,653 Reviews
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      Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.