American Express reviews

4.1

82% would recommend to a friend

(18,675 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Feb 9, 2012
Recommend
CEO approval
Business Outlook

Pros

Excellent training especially on the phone Rich incentives(as long as you meet/exceeds the metrics) Always something going on(so many committee you can join in) Excellent work development and support(concrete action plan) Very positive coach(mine was, she was the best in my entire career) Diverse workforce/culture(like World University)

Cons

Favoritism (most get promoted because of who they knows not what you know) Phoney people(esp those that are band 30- they think their higher than Ken Chenault) Constant fear of letting go (don't be surprise if your cube mate be gone the following day) Highly stressful job(constant monitoring of your metrics) Big brother house(keeping track of your time/got to write my time even going to bathroom, so I can make it up)

4.0
Feb 8, 2012
Recommend
CEO approval
Business Outlook

Pros

Great Brand, many opportunities for professional development, ability for movement within the organization, somewhat flexible, established performance review process, ability to work from home in some groups

Cons

Very political organization, Networking and really go out of your way to know other people is necessary for movement upwards and overall success. This sometimes produces perception of unfair people.

3.0
Feb 8, 2012

good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible workplace, great benefits and work-life balance

Cons

inflexible and entrenched culture through the company

Viewing 18007 - 18009 of 18,675 Reviews

Glassdoor has 22,037 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.