American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Feb 20, 2019
Recommend
CEO approval
Business Outlook

Pros

1. The culture here is absolutely incredible. I love working for a company where I am encouraged to be authentic and myself. 2. I love the people I work with, they are all intelligent in their own ways and the company respects different ideas from different people 3. Diversity is a core concept as well as empowering minorities and people who might not have had a voice in the business world 20 years ago. 4. The benefits are incredible and are available when you start on day 1. 5. The pay is competitive and makes me feel valued. I get constant feedback and am able to search and see any salay within the company for any position in general. 6. There is TONS of opportunity for growth. As someone who joined the company as a Platinum Customer Care professional 5 years ago, I've been able to attain several different positions based on the internal hiring process. 7. Senior leadership is absolutely amazing. I love working for the senior leaders and hope to become one myself one day. 8. Work/life balance is very nice here. They are very understand when you have emergencies and depending on your position, they can allow you to work from home when needed. 9. The CEO is also absolutely amazing. Steve has such a healthy vision for where he wants the company to be from an employee standpoint and I hope that he continues to do a wonderful job as our CEO.

Cons

1. Technologies is this weird and foreign world that we don't really understand. We want things fixed and are told we can't because of budget/prioritization but then we prioritize some....interesting...initiatives. 2. I wish things got done faster. Everyone can agree that we need to change something but then we have to get all these approvals and go through different streams in order to achieve something that should take a week or less to do. 3. They need to do a better job of listening to their employees when several complaints are made about a particular individual if they are harassing their fellow employees.

4.0
Dec 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Great brand that looks after its employees. The company provides opportunities for growth and to move across the world.

Cons

Can be very bureaucratic, and decision making is slow. Constant re-organisations make it difficult to gain momentum.

3.0
Nov 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Overall, I would work at American Express again. Good culture, but that can depend on which organization you work in. Certain organizations do not espouse the Blue Box values. Good work/life balance. Same caveat. Good vacation allowance. Great direct management and good management one to two levels up.

Cons

Salaries near the bottom of the industry and comparatively poor against other companies in like for like roles. US citizens have poor job security. Watched many talented individuals lose their jobs so that the company could hire replacements in India. Not because those individuals did not perform well, but only because they were tenured and at the top of their pay ranges. Three levels up and further, they're typical executives that see you as a cog and not a person. They see your work as dollars that make up their bonus. They make changes, not because they're beneficial, but because they need to put their stamp on things.

Viewing 517 - 519 of 18,653 Reviews

Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.