American Express reviews

There is an adverse selection on people staying for the benefits vs serving customers. Everybody is resigned to the political game and the endless hierarchy approval for decisions. So they stay pretending to do something meaningful, pleasing senior leaders more than customers and delaying decisions and risk until it's time to change job. The Ombudsperson is a joke, the company does not care for you at all.

Yes, it’s a good company to work for in general. But you are categorized into a corporate hierarchy based on age and not merit. For new talent - corporate culture is stale and you deal with a lot of incompetent people that have been here for years but are not qualified to lead. If you’re in tech - don’t come here: they are ages behind agility. In general, company needs to up-skill. Company is not welcoming to younger talent that comes very much prepared through school/outside experience. You start from the bottom here and work yourself up in 10 years. Expect a lot and I mean a lot of bad directors and leaders.