American Express reviews

4.1

82% would recommend to a friend

(18,655 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,655 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Nov 1, 2018

Don’t be fooled by appearance

Recommend
CEO approval
Business Outlook

Pros

Pay and benefits. (Don’t pay attention to the bonus/incentive structure for phone jobs....it’ll change a lot.) Parental leave is great for this country and is inclusive, just like the company tries to be. Sunrise office is new and looks pretty cool. It’s a huge improvement from the office back in plantation. Prestigious brand and looks good on resume.

Cons

There are abusive people in power/leadership and there’s nothing you can do. If you report them, they won’t lose their job but they will try to get back at you if you go to HR **example of abusive leadership: a TL trying to make me quit when I was pregnant by playing mind games but also saying things like “you know this job is your only option. No one would ever hire a pregnant lady. Now you’re crying? You cry all the time so I have no empathy for you.” I also know of men in leadership who have touched women inappropriately, specifically platinum TLs. Favoritism is extreme: if you are friends with your leader, you actually don’t have to do any work, AND you’ll get promotions! If you are not friends (seemingly because you’re a different race than all the leaders & favorites) your work will be nit picked constantly.

1.0
Sep 30, 2018

Broken company with issues

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The most talented and knowledgeable set of travel agents in the world.

Cons

Working weekends, holidays. Raises don't happen. Blame the agent for every error and company takes no initiative to fix the issues. No in house/regional back office support. No one takes responsibility for anything. Computer systems are always crashing and sending simuls. Ticketing in India will let things sit and let fares expire and then you have to call the customer and tell them your previous quote was false. They care about shareholders, not employees. Constantly hiring because they can't keep anyone.

5.0
Sep 21, 2018
Recommend
CEO approval
Business Outlook

Pros

I worked at the American Express Desert Ridge facility (North Phoenix). This facility is immaculate and full of conveniences. The location is surrounded by expanses of empty land, so if you want to leave for lunch, you have to get in your car. That being said, each of the three buildings have some type of store or cafe, and there are vending machines in every break room on every floor. I felt lucky to be working there when I would walk in the building. In addition to having great facility, the culture at this location is really interesting, and varies from team to team, department to department. People talk freely, and collaboration is easy to accomplish. I happened to have excellent leaders above me, who valued work-life balance, and took a practical approach to the logistics of accomplishing task.

Cons

While I was working there, parking was a nightmare. I have heard that a parking structure has been/is being erected, but I can't speak to its efficacy. Another con is privacy. The facility is mostly open floor plan, long tables with low partitions and mounted monitors. Seats were not assigned, and reserving your seat was a very frustrating task for some. This issue caused major problems on a social level.

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