Is Adecco a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Adecco have rated their employer with 3.1 out of 5 stars in 167 Glassdoor reviews. This is a lower than average score with the overall rating of Adecco employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Adecco now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Adecco .

Does Adecco pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Adecco with 2.5 out of 5 stars based on 167 anonymously submitted employee reviews. This is 21.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Adecco.

How happy are Customer Service (CSR) professionals working at Adecco?

24% of Customer Service (CSR) employees at Adecco would recommend their employer to a friend. This rating has decreased by 23% in the past 12 months. Customer Service (CSR) professionals have also rated Adecco with a 2.6 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.6 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Adecco?

Recruiter (468) , Customer Service Representative (231) , Recruitment Consultant (205) , Consultant (185) , Administrative Assistant (113) , Warehouse Associate (110) , Chargée De Recrutement (109) , Warehouse Worker (94) , Branch Manager (89) , Chargé De Recrutement (79) , Associate (67) , Manager (66) , Contractor (63) , Software Engineer (58) , Auxiliar De Logística (53)

What are the pros of working at Adecco according to real employee reviews?

"The pay was good and I only had to be out of the house for at most two days a week." ((in 435 reviews)); "The people who work there at the staff level are usually great people to work with." ((in 240 reviews)); "Good culture really enjoyed it" ((in 135 reviews)); "Colleagues were nice and approachable" ((in 123 reviews)); "Staff is friendly and were able to set me up with a job right away on 2 separate occasions." ((in 122 reviews))

What are the cons of working at Adecco according to real employee reviews?

"No benefits unless you have accumulated 6 months of full time work and currently are full time" ((in 308 reviews)); "Poor management and sometimes unfair treatment" ((in 276 reviews)); "The salaries are low and the retention rate is also low." ((in 225 reviews)); "Benefits stink and theres no communication" ((in 114 reviews)); "The hours are long (10 hours) and you will have to do weekends." ((in 78 reviews))

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Adecco

Adecco Customer Service (CSR) reviews

3.1

24% would recommend to a friend

(167 total reviews)

Denis Machuel

29% approve of CEO

28% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

2.5

Compensation and benefits

2.5

Career opportunities

Customer Service (CSR) employees have rated Adecco with 3.1 out of 5 stars, based on 167 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Adecco is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

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Reviews by job title

167 reviews

1.0

Jun 18, 2026

Scammy company with terrible recruitment practices

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing I can think of

Cons

Terrible Job recruiters and they waste your time with non-important bull just to string you along. Made me take some assessment 4 times to give me an interview just to deny me in the end. Literally a scam company and I should be compensated for the amount of time I have had to put in just to get nothing. The company is scammy as well and pay you nickels and dimes but expect you to be time efficient and reliable.

3.0

Jun 8, 2026

Supportive team but poor management and high turnover

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great team, not so great management

Cons

High turnover rate, which meant taking on other people's load, leading to burnout. They offered me a "promotion" from Account Coordinator to Account Manager, but positioned it as a lateral move to avoid paying me more. I left shortly thereafter.

1.0

Mar 26, 2026

Flexibility and training overshadowed by lack of rewards

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

work flexibility, on the job training

Cons

no raise ever, no perks, no reward no matter how hard you work, no getting hired in, no pto, no vacation, no sick days no holiday pay

Viewing 1 - 3 of 167 Reviews

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Adecco

Adecco Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Scammy company with terrible recruitment practices

Supportive team but poor management and high turnover

Flexibility and training overshadowed by lack of rewards

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