The management is terrible, the company lacks morals and ethics, and is filled with corruption top to bottom. I’ve been apart of sales that broke many codes and laws of the company, but hey 25 phones a month right? Your experience and success is heavily dependent on your manager, team, and what prior sales experience you have. The first manager I had was one of the best in the company, and I’ve ever had in my life. I loved my team and coworkers dearly, it was very much a family. But when we switched management, everything changed for the worse. You will definitely have to work during your breaks, after hours, during your off days, holidays lol… just be ready to make ATT your life because even the most successful people there have no life outside of it. Not all top sellers commit fraud, but best believe some(most) of sales aren’t clean. Think about it, how many people really are changing phone companies everyday? How many people actually have the money to switch and pay for the phones? In this economy? Especially depending on what areas you are trying to sell in. Team calls every morning, text check ins, team meetings every week. Some people had to drive a hour and a half at 5-6 am just so we came in to talk about #s and stuff for 10 mins… that could’ve just been a video chat and is all available to view via internet. The company has a long history of not being trusted by the workers or customers. Go ask people about their experiences with att lol. I’m sure it’s not just them, all companies have issues but I can only tell you what I’ve witnessed on the clock in the blue. The company doesn’t give a lick about the people, they only care about the profit. They outsource customer service reps so communication over the phone, across the globe, with accent barriers and very angry customers… you do the math. Not everyone wants a phone, nor needs one. Especially if they are already not satisfied with their att services. Oh yeah, and then the best promotions and deals get taken away. The best leverage you have to make customers switch usually ends up being “hey we have good service and new phones for you! We understand you can’t afford switching but we are going to hassle you about it and say forget the actual issues you called us here for!”
