ADP Customer Service Representative reviews

3.3

48% would recommend to a friend

(371 total reviews)
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Maria Black

52% approve of CEO

51% positive business outlook

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.3 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

371 reviews
1.0
Feb 2, 2022
Recommend
CEO approval
Business Outlook

Pros

- open-door policy - decent PTO - decent 401K

Cons

- being an account manager means doing your clients' jobs - you are expected to do the work of other account managers - inbound call taking nonstop for clients that are not apart of your client base unable to get your work done but managers only being concerned with NPS scores - huge client base with hundreds of client contacts which makes it nearly impossible to actually attend to one - clients are not trained on the products and neither are employees - the company in itself is too large so there are positions within the company based solely so you can ask the questions from your clients that you have no clue how to answer - very poor service model - you are expected to be a robot with no emotion, but just willing to serve your client no matter what

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ADP Response
4y
Thank you for providing your insight into your experience working for ADP. We appreciate your feedback and we encourage you to reach out to your leaders or site HR team and discuss the details so that we may address them and make sure they receive the right attention and action.
5.0
Jan 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Work environment, work from home, cuts monotony and great place with great management. It's a place for employees to learn and grow..

Cons

Nothing that I can think off..

4.0
Jan 24, 2022
Recommend
CEO approval
Business Outlook

Pros

strong leadership, operational focus, great client relationships

Cons

cost cutting may drive wrong decisions

Viewing 199 - 201 of 371 Reviews

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