Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 371 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

48% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1613 reviews)); "Flexible and good work life balance" ((in 1423 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1422 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 760 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 838 reviews)); "Some managers are bad apples but not all" ((in 485 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 163 reviews)); "Can be stressful and long hours" ((in 157 reviews))

ADP Customer Service Representative reviews

3.3

48% would recommend to a friend

(371 total reviews)

Maria Black

52% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.3 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

371 reviews

5.0

Feb 17, 2022

Great People/Great Company Culture

Account manager

Recommend

CEO approval

Business Outlook

Pros

ADP is a growing so there are lots of career opportunities. Great people and even better company culture.

Cons

The have set salary structure. So what ever you are hiring in at is basically everyone's starting rate. The work load is very intense. But you are never bored.

ADP Response

4y

Thank you for sharing your review and high rating with us on Glassdoor. We really appreciate hearing from current associates and value the positive feedback you have shared about your experience.

3.0

Feb 11, 2022

.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Open mindedness and room for growth

Cons

Disconnect between departments Extreme feeling of being burnt out

ADP Response

4y

Thank you for sharing your viewpoint. We will share your insights with our leaders, so we can better improve our process.

3.0

Feb 2, 2022

Okay, but overwhelming

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great collegues and connecting with others is somewhat okay.

Cons

- Will be overwhelmed with clients, especially as a client account manager. AKA workload is too much. - Feedback given to leadership is turned back on you, for example, what can YOU do to resolve any problems or the workload you have, rather than managers seeing that their people are overloaded

ADP Response

4y

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

Viewing 196 - 198 of 371 Reviews

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ADP

ADP Customer Service Representative reviews

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Great People/Great Company Culture

.

Okay, but overwhelming

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