Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 379 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

44% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1629 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1447 reviews)); "Flexible and good work life balance" ((in 1440 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1083 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 771 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 838 reviews)); "Some managers are bad apples but not all" ((in 483 reviews)); "low salary and very influenced" ((in 468 reviews)); "Middle and upper management had too much change in personnel and directions. it was very discouraged and confusion." ((in 160 reviews)); "Hours are long and unflexible" ((in 155 reviews))

ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(379 total reviews)

Maria Black

49% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

4.0

Dec 8, 2015

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people there were very nice to work with. Nice cafeteria and cute little park thing in the middle of the building. (Outside)

Cons

The cafe is way way way way way way way way way way wayyyyyyy EXPENSIVE!!!!!!

5.0

Dec 2, 2015

nice environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

environment is nice coworkers are nice good location must experience for yourself because each individual is different would recommend to a friend nice benefits

Cons

different for each individual so can't give a realistic con at the moment doesn't pay enough for the work that is done employees should be recognized more often

1.0

Mar 19, 2015

Acquisition layoff

Account manager

Recommend

CEO approval

Business Outlook

Pros

The company I worked for was acquired by ADP. They laid me off almost immediately. This is a pro because I dislike working for large companies and I got a good severance

Cons

For the brief time I worked for ADP, I found the senior management I interfaced with to be lie in your face type of people. They seemed to enjoy the secretiveness of the lay off process and promises were made that were never intended to be kept. There was some playing with minds that occurred. I didn't much care so it didn't faze me but some of my co-workers were very upset. The ADP pay is really poor btw.

Viewing 343 - 345 of 379 Reviews

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ADP

ADP Customer Service (CSR) reviews

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