ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(379 total reviews)
avatar

Maria Black

49% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews
4.0
Mar 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Lots of autonomy and solid support from management to work out things with client(s)] Pay is decent and you get a bonus if you have reports

Cons

Since the founder and his number 2 left the company in summer 2015, the company has lacked direction.

4.0
Jan 29, 2016
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working in the benefits department at ADP. I feel as though I am helping employees save money, and do enjoy many of the callers.

Cons

During open season, it can be hectic. Many of the temps hired to help, I feel like they don't take the job personally and many accounts get enrolled incorrectly.

1.0
Jan 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Salary, commission is excellent, treat you well when you perform well, expensive benefits but good, technology, stable company, hours are good.

Cons

Management, ethics, policies, customer focus is not there. No room for career development unless they want you to move forward

Viewing 340 - 342 of 379 Reviews

Glassdoor has 24,932 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.