Is ADP a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ADP have rated their employer with 3.9 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ADP .

Does ADP pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ADP with 2.7 out of 5 stars based on 29 anonymously submitted employee reviews. This is 25.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1639 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1428 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1056 reviews)); "Very flexible and good pay" ((in 765 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "Some managers are bad apples but not all" ((in 485 reviews)); "low salary and very influenced" ((in 484 reviews)); "Poor upper management." ((in 160 reviews)); "Can be stressful and long hours" ((in 144 reviews))

ADP Customer Service Representative CSR reviews

Item: ADP
Rating: 4
Author: Current employee - Customer Service Representative (CSR)

3.9

24% would recommend to a friend

(29 total reviews)

Maria Black

7% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (29 reviews)

Ratings by demographic groups

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Customer Service Representative (CSR) employees have rated ADP with 3.9 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

29 reviews

4.0

Jan 19, 2021

good pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

it has good pay and benefits

Cons

the work is mind numbingly boring

ADP Response

5y

We appreciate the time you spent with ADP and the insights you shared about your experience.

4.0

Jan 29, 2016

I love my job!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I absolutely love working in the benefits department at ADP. I feel as though I am helping employees save money, and do enjoy many of the callers.

Cons

During open season, it can be hectic. Many of the temps hired to help, I feel like they don't take the job personally and many accounts get enrolled incorrectly.

Viewing 28 - 29 of 29 Reviews

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ADP Customer Service Representative CSR reviews

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