Vodafone Customer Service Representative (CSR) interview questions

Recruitment process very thorough! Firstly CV submitted with covering letter. If successful given opportunity to do automated online 20 min multi task exercies and aptitude tests. If successful invitation to make an online, automated digital interview (30 secs given to answer each question) which takes 20 mins. If successful to attend three hour process at Vodafone building (team building exercise with the other candidates (many interviewers all taking notes throughout), role play with difficult customer scenario, and finally face to face interivew with a couple of HR staff. There is a job application questionnaire to take with you and pass over to them before starting. (Police check, credit check permissions etc) If all passed then you have to submit via online, automated tabs of at least 3 names of references and their contact details, of which one must be Manager who you worked under (within 24 hrs). Your references are sent an online automated long questionaire to fill within preferably 24 hours. Contact made soon after for proof of residency and final documentation and then on to HR for approval decision.

it was easy and just asking about the language and personal skills you can easily pass it don't think or worry about it just be confident and be yourself there and try to be talkative as much as you can