TELUS Customer Service Representative (CSR) interview questions
Updated Apr 14, 2026
based on 146 ratings
Difficulty
Average
Experience
Mostly positive
How others got an interview
65%
Applied online
Applied online
18%
In Person
In Person
9%
Employee Referral
Employee Referral
3%
Staffing Agency
Staffing Agency
2%
Recruiter
Recruiter
2%
Other
Other
Interview search
146 interviews
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TELUS interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at TELUS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TELUS as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Phone interview: 33%
Presentation: 33%
Other: 33%
Here are the most commonly searched roles for interview reports -
The interview was over the phone. It was Quick and easier than expected, I was hired on the spot and I was added to a training class that starts in a few weeks.
Interview questions [1]
Question 1
If I've ever had to troubleshoot through one of my electronics
I applied in-person. I interviewed at TELUS (Burnaby, BC)
Interview
Based on my experience TELUS is a BIG proponent of using behavioural interview methods and questions. The good news is your team leader often will help you prepare for these interviews. I have also had to complete casse studies as well.
Interview questions [1]
Question 1
Tell me about yourself, what are greatest strengths & weaknesses
I applied online. The process took 1 week. I interviewed at TELUS (Montreal, QC) in May 2024
Interview
A series of 2 phone calls to discuss the applicants experience and another one to assess the interest in the role based on a disclosure of the task and more information on the role. Very easy and straight forward
Interview questions [1]
Question 1
What kind of customer experience do I have, How comfortable are you with technology