TELUS Customer Service Representative interview questions

1st phone interview with HR. Then a Google meet virtual interview with 2 people, 2 branch managers. Asked a list of questions. - why Telus - what do you know about Telus - why telecommunications industry - what do you know about certain policy - what strength did your past manager talk about - what weakness - how to handle difficult customer - what is your long term goal Difficult questions than expected regarding telecom industry and policies. Did not do well, did not have good answers and asked to think about the question. Interviewers visibly laughed at answers.

Typically, a screener interview first by internal talent acquisition, then second interview with a manager and potentially your manager. Third interview to present a case scenario they created for you and how you would solve it. Then behavioral questions. Then an offer or not.