TELUS Customer Service interview questions

Phone interview with HR and next day, I got an invitation for online interview. Online interview with 2 managers. I think there are about 5 questions. Immediately after the online interview, I got a call from HR and was offered a job verbally. Then next day, actual written offer.

the typical process is a screening call, where the role, interview process, company is explained in greater detail. You are then required to complete a basic listening test to ascertain language capability, and voice projection. the final stage is an interview, where they ask mainly competency questions and a role play scenario