The process took 1 day. I interviewed at T-Mobile in Jan 2009
Interview
I was very impressed with the interview process when I was communicating with the HR contacts in advance of the in-person interview, they were professional, helpful and very quick to reply to emails.
The in-person interview was interesting. I met separately with four different people, for about 45 minutes with each person. I only felt one of them was actually skilled at how to conduct an interview and asses a candidate's skills. One of the interviewers spent the majority of our time together talking about their previous jobs and what they did/didn't like about them. This had no bearing on the position I was interviewing for or the company, I found it very odd.
Overall, I think this is a great company, but I think their staff could use a quick course on "how to conduct a job interview."
I applied online. The process took 1 week. I interviewed at T-Mobile (Portland, OR) in May 2009
Interview
Most (all) T-Mobile positions can be found online, www.tmobile.com/careers. Expect a call in 1-2 weeks after applying (if your qualifications and skills fits the criteria) for a possible in-store interview. Initially I had a phone interview. The purpose of this is to screen out applicants.
Some phone interviewing techniques: show enthusiasm, make sure there are no background noise, avoid salary discussions, do not smoke or chew gum, most importantly, be prepared.
The phone interview questions I had are:
Tell me more about you. Why do you want to work here? And, what makes you qualified for the position.
I was scheduled for an in-store interview. The in-store interview in my opinion was a little more difficult because there were more questions regarding your past experiences.
The questions I had are:
Describe a situation you had dealing with conflicts.
Give an example of going the extra yard.
Explain a problem you had working in a group.
Explain a problem you had dealing with a conflicted, demanding customer.
Those are some of the questions that I had. Of course, each questions should be clearly detailed, explain why it's a problem, the steps you took, and lastly, the result of your actions.
Right after the first in-store interview, the Retail Store Manager set me up for a second interview.
Luckily for me, the second in-store interview was with a different Retail Store Manager and I was asked the same questions.
Finally, I am at the stage right now where I have to wait for the background check to come through.
Good luck applicants!
Interview questions [2]
Question 1
Describe a situation you had dealing with conflicts.