Safelite AutoGlass Customer Service Representative (CSR) interview questions

I scheduled my interview for 8am because I was told the interview could take up to an hour and I needed to leave for my job by 9am. I arrived for the interview at 7:50am and there was no receptionist for me to check in with. The receptionist did not show up until 8:10am. They kept me waiting until 8:25am, 25 min after my interview was supposed to start. I told myself if I hadn't been seen by 8:30am, I was just going to leave. While I was waiting in the lobby for 25 min, there was a group of people who showed up for their first day of training. Their training was supposed to start at 8am, but at around 8:15am, someone came out to tell them that their training location had been changed and someone was supposed to have called them to let them know. Before the interview even started, I already knew that I no longer wanted this position. During the interview, they asked me a lot of questions on what I thought were acceptable reasons for being late, which is ironic since they were 25 min late. I found my experience with Safelite to be extremely unprofessional and and unorganized.

It was a pretty easy interview. The young man that interviewed me was really nice. It felt more conversational than anything. Just know your resume and what you have to offer them. If you have experiences with customer service then this won't be hard for you. Take a deep breathe and smile. I was hired on the spot.